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terms and conditions

Thank you for shopping with us, we try our best to make a customer's experience as best as possible, as well as providing great products. To make your experience even better please read these terms and conditions to understand the terms around using us.

 

Typographical and System Errors

 

In the event that a product on our website is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. T For Tools reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we will issue a refund for the full amount that you have paid.

At T For Tools we have guidelines set out for delivery options and costs; if a system error occurs in which a delivery charge is not applied where necessary then T For Tools reserve the right to refuse dispatch of the order until a delivery charge is collected.

 

Payments

 

When placing an order with T For Tools, you will be asked to provide payment details upon the final stage of the checkout process, once you enter these details they will be passed through SSL encryption via a payment process provider, we do not store any of these details.

 

Product Warranty

 

Although we stock tools from the world’s best, unfortunately from time to time something may go wrong with a certain product, if any faults arise with a product purchased then we will try and get it fixed quickly and with little hassle. All products will have different warranty terms and lengths according to the manufacturer, with some offering warranty extensions. Any faults occurring within the first 7 days of purchase are entitled to a replacement, subject to manufacturer’s terms. If you do encounter a fault with a product you have purchased then please contact us with your name and order number/invoice number, we will check your order and validate that the product is within the warranty period.

Upon acceptance of a warranty claim we will arrange collection of your product at the next convenient time for you, but if you are able to return the item to us yourself this would also be acceptable. All products being returned must be parcelled up in a suitable box or packaging, couriers will refuse to accept a product if it is clearly exposed – any product that contains any form of fluid must be completely drained before collection. If a collection is to be arranged it must be from a fixed address where someone will be available to hand it over to the courier, couriers cannot “meet” at an alternative location, if you miss the courier then the collection will be rescheduled.

Depending on the product and manufacturer, if a fault occurs then it may be replace or repaired – this is not our decision and we have no influence on it at all. If your product needs repaired it will be sent back to the manufacturer’s workshop or to a validated repair agent, we cannot guarantee how long this will take as all workshops and repair agents differ. While a product is being repaired we do NOT supply a replacement product to cover the time it takes.

 

Delivery

We offer a free of charge delivery service on orders over £50 and less than 30KG for UK and 37KG for Ireland, any orders under £50 will be charged at a rate in accordance to your delivery address. Any bulky, multi package or long length items may incur any additional surcharge from the couriers; we will contact you if this is the case. Other additional surcharges that may be applied include deliveries to the Scottish Highlands, Off Shore islands and Channel Islands – if you are looking items delivered to these locations it is best to call us to get a quote.

We strive to provide a next working day delivery to customers in Northern Ireland and Ireland, and a 2 working day service to customers in Mainland UK. Goods are dispatched on a same day service in accordance to stock levels where orders are placed prior to 3pm, this may be longer for stock held with our suppliers. If you require an urgent dispatch after 3pm please call us to see if this can be arranged.

We recommend that you check all goods upon arrival of them, checking for any damages – if there is any visible damage then please sign for as damaged. If you cannot see any visible damage then please sign for the goods as unexamined, this is so we can take it up with our partners in the form of a claim if necessary, it is a customer’s responsibility to ensure there is no damage to the products upon arrival, if you have not signed for the goods as damaged or unexamined and there is damage to your product, unfortunately we cannot open a claim for this against our partners and no replacements or returns can be agreed to.

Please note that our delivery times are estimates and whilst we aim to do everything possible to get your ordered delivered on time, but due to events including, but not limited to, bad weather, errors and closures by couriers, stock errors, is not guaranteed. In addition we cannot accept any claims for consequential loss or damage due to these delays.

Please ensure you provide full address details and a contact number as the courier will need these to complete your order. We do not offer a time slot for delivery. Once an address is selected for delivery the courier will attempt to deliver, a courier cannot change the route of the delivery mid-way through their day, so please ensure you or someone is at the location to accept and sign for the delivery.

If you have an unexpected reason not to be at the delivery address, you can locate the local courier depot to you and collect it from there upon arrangement with the correct depot’s office. If you cannot make it to the local depot you can arrange to have it redelivered by contacting the depot that your parcel is being held at, it is best to contact them directly rather than us as we cannot rearrange the delivery.

Delivery charges are subject to change at any point without prior notice. If any typographical or system errors which may lead to a delivery charge NOT being applied where necessary, we reserve the right to contact the customer to inform them of this error, and we also reserve the right to refuse the dispatch of goods if said delivery charge is not collected.

 

 

Returns

 

Change Of Mind

If you receive goods do not meet your needs or you have simply changed your mind you are able to return the items for a credit note, exchange or full refund. These goods must be returned at the buyers own cost, with the product being kept in the original packaging and with no damage to the product or packaging. A return for this reason must be opened within the first 14 days of purchase, under the Distance Selling regulation (DSR); please notify us of your will to return via email or via phone. Any free items or kits must be returned with the product in order to receive a refund. Please note that a refund can take anywhere up to 30 days to be processed, as all goods returned must be inspected to ensure they are in perfect condition.

 

Damaged Goods

We recommend that you check all goods upon arrival of them, checking for any damages; if you do notice any damages upon this inspection then refuse the delivery from the courier and notify us within 48 hours of the attempted delivery. If you do not notice any damage please sign for the package as ‘unexamined’, once you check over your product if you are to find any damage, again please notify us within 48 hours of your delivery allowing us to open a claim with the courier partner, any reports after 48 hours may not be accepted as a claim from our partners. For any damages to the goods we will ask for several images so we can use this in our claim with the courier partner.

Due to the nature of some products they may arrive to the customer with scuffs, scratches and warps already on them from the manufacturer. If these marks do not damage the functionality of the product then we are unable to accept them as damaged goods. However you may return the item to us at your own cost under the Distance Selling Regulation (DSR).

 

Faulty Goods

If a product you have purchased has developed a fault then please notify us as quickly as possible, you can do this via phone or via email. If your item is faulty but within the warranty period provided by the manufacturer then we can advise of our returns address for the product to be sent to, or under certain terms, for the manufacturer to collect the item for inspection and repair or replacement (this decision is completely out of our control).

 

Incorrect item received

If you have received the incorrect product please accept our sincerest apologies and let us know as quickly as possible. We will either advise you of our returns address and provide a returns label, or we will arrange for a courier to come and collect the item from your desired location.