Change Of Mind
If you receive goods do not meet your needs or you have simply changed your mind you are able to return the items for a credit note, exchange or full refund. These goods must be returned at the buyers own cost, with the product being kept in the original packaging and with no damage to the product or packaging. A return for this reason must be opened within the first 14 days of purchase, under the Distance Selling regulation (DSR); please notify us of your will to return via email or via phone. Any free items or kits must be returned with the product in order to receive a refund. Please note that a refund can take anywhere up to 30 days to be processed, as all goods returned must be inspected to ensure they are in perfect condition.
We recommend that you check all goods upon arrival of them, checking for any damages; if you do notice any damages upon this inspection then refuse the delivery from the courier and notify us within 48 hours of the attempted delivery. If you do not notice any damage please sign for the package as ‘unexamined’, once you check over your product if you are to find any damage, again please notify us within 48 hours of your delivery allowing us to open a claim with the courier partner, any reports after 48 hours may not be accepted as a claim from our partners. For any damages to the goods we will ask for several images so we can use this in our claim with the courier partner.
Due to the nature of some products they may arrive to the customer with scuffs, scratches and warps already on them from the manufacturer. If these marks do not damage the functionality of the product then we are unable to accept them as damaged goods. However you may return the item to us at your own cost under the Distance Selling Regulation (DSR).
If a product you have purchased has developed a fault then please notify us as quickly as possible, you can do this via phone or via email. If your item is faulty but within the warranty period provided by the manufacturer then we can advise of our returns address for the product to be sent to, or under certain terms, for the manufacturer to collect the item for inspection and repair or replacement (this decision is completely out of our control).
Incorrect item received
If you have received the incorrect product please accept our sincerest apologies and let us know as quickly as possible. We will either advise you of our returns address and provide a returns label, or we will arrange for a courier to come and collect the item from your desired location.