Delivery Policy

We offer a free of charge delivery service on orders over £50 and less than 30KG for UK and 37KG for Ireland, any orders under £50 will be charged at a rate in accordance to your delivery address. Any bulky, multi package or long length items may incur any additional surcharge from the couriers; we will contact you if this is the case. Other additional surcharges that may be applied include deliveries to the Scottish Highlands, Off Shore islands and Channel Islands – if you are looking items delivered to these locations it is best to call us to get a quote.

We strive to provide a next working day delivery to customers in Northern Ireland and Ireland, and a 2 working day service to customers in Mainland UK. Goods are dispatched on a same day service in accordance to stock levels where orders are placed prior to 3pm, this may be longer for stock held with our suppliers. If you require an urgent dispatch after 3pm please call us to see if this can be arranged.

We recommend that you check all goods upon arrival of them, checking for any damages – if there is any visible damage then please sign for as damaged. If you cannot see any visible damage then please sign for the goods as unexamined, this is so we can take it up with our partners in the form of a claim if necessary, it is a customer’s responsibility to ensure there is no damage to the products upon arrival, if you have not signed for the goods as damaged or unexamined and there is damage to your product, unfortunately we cannot open a claim for this against our partners and no replacements or returns can be agreed to.

Please note that our delivery times are estimates and whilst we aim to do everything possible to get your ordered delivered on time, but due to events including, but not limited to, bad weather, errors and closures by couriers, stock errors, is not guaranteed. In addition we cannot accept any claims for consequential loss or damage due to these delays.

Please ensure you provide full address details and a contact number as the courier will need these to complete your order. We do not offer a time slot for delivery. Once an address is selected for delivery the courier will attempt to deliver, a courier cannot change the route of the delivery mid-way through their day, so please ensure you or someone is at the location to accept and sign for the delivery.

If you have an unexpected reason not to be at the delivery address, you can locate the local courier depot to you and collect it from there upon arrangement with the correct depot’s office. If you cannot make it to the local depot you can arrange to have it redelivered by contacting the depot that your parcel is being held at, it is best to contact them directly rather than us as we cannot rearrange the delivery.

Delivery charges are subject to change at any point without prior notice. If any typographical or system errors which may lead to a delivery charge NOT being applied where necessary, we reserve the right to contact the customer to inform them of this error, and we also reserve the right to refuse the dispatch of goods if said delivery charge is not collected.